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XTA-W5R26
Extreme Temperature Exotic Thermocouple Probes
Models In Stock
XTA-W5R26
From
$
C149.88
Models In Stock
Product Overview
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Rated 1 out of
5
by
MEJ1 from
Find a different supplier
My issue with these probes is two-fold: first with the product itself and second with trying to address the product issues. The probes are not consistent from one to the next and I have contacted the engineering team to ensure that they are manufactured with tight tolerances, which they claim they do, but the following has been some of our experience.
When changing thermocouples, we see high levels of temperature variation from one to the next which Omega’s provided calibration data does not account for, we have also seen vast differences in the temperature readings within a dual-probe thermocouple itself (i.e., one side reads 1000º while the other is reading 950º), we have been provided with dual thermocouples that have had the wires crossed, and so on.
We are currently trying to get Omega to replace a few probes that were faulty and that has been a whole saga. First, they tried to claim that they were out of warranty, then when we were finally able to send them in and checked back a month later to find out the status, we were informed that Omega did not ever receive the probes. Upon sending them the signed delivery confirmation (then calling customer service a week later after not hearing anything) they informed us that they found the probes and could now start evaluating them. It has now been several months with zero updates even though we reach out for status updates every few weeks (which we imagine must be as annoying for them as it is for us).
Do what you will with this information, but we found a new supplier.
Date published: 2021-03-17