Help Center

We accept returns within 90 days of the original invoice date:

• 0-30 days: Full return accepted
• 31-60 days: Subject to a 10% restocking fee
• 61-90 days: Subject to a 20% restocking fee
• Over 90 days: Non-returnable

All products returned should be in the original packaging, unused and in resalable condition. All returns shall be inspected upon receipt to confirm compliance with these requirements, and a credit will only be issued after such confirmation. We will notify you if the returned product is not in a suitable condition before proceeding to send the product back to you.

Can any product be returned?

You cannot return 'Built-to-Order' or 'Custom' products or those specified on an order as 'Non-Cancelable/Non-Returnable.' Large-quantity returns are subject to review and pre-approval.

How can I obtain warranty or non-warranty services?

Please fill out the online Contact Us form and select 'Warranty' from the drop-down menu. We will create a Return Merchandise Authorization (RMA) number. To speed up the return process, please let us know in the comments section of the form if you have already consulted with our Technical Support team, have a case number, or have other information that would be helpful.

How do I make a return?

To start a return:

1. Visit our Contact Us page and select 'Return order'.

Alternatively, you can:

2. Log in to your account and navigate to your 'Order History' and find the order containing the items(s) you would like to return. If an item is eligible for return, you can click the 'Return Order' button. If you don't see the return button, or the line item is not visible, please fill out the online Contact Us form for further assistance.

   1. Enter the quantity of the items you'd like to return, indicate if the items are in the original packaging, and the reason for return. Then click 'Confirm'.
   2. Review your submission. If applicable, you will see the restocking fee amount. 'Submit' your return.
   3. Once the return is complete, you'll see the return details, including your RMA number and instructions on how to return the item(s). These will be available at any time, just go into the 'Returns History' section of My Account.
   4. If you are responsible for shipping costs, you will receive instructions on where to send your item(s). If DwyerOmega is responsible, you'll receive a mailing label to apply to your package before dropping it off with the shipping carrier.
   5. Next, pack the item carefully. Affix the shipping label and send the item back within 30 days of starting the return online.

What if I'm returning from outside the United States?

The process for returns from outside the United States, is the same for those within the United States. In addition, be sure to attach a commercial invoice to the outside of the box which can be seen by Customs.

How can I find out the status of my return?

To see the status of your return, log into your My Account and go to 'Return History'. Click on the return in question for details of that return and its status.

Where do you process returns?

We have several return processing centers. You will receive the correct return address with your assigned RMA. Please note that we do not accept returns at our Norwalk, CT location.

When do I need a safety sheet?

If you are returning an unopened item to stock, a safety sheet is not required. However, if the item has been opened or is a return for service and your product has been in contact with fluid, gas, or an environment that requires special safety handling, please fill out our 'Return Request Safety Assurance Certificate' prior to return. We may require a safety sheet before issuing an RMA.

Who can I call for information on Repair Service?

For information on Repair Service, please fill out the online Contact Us form and select 'Repair Service' from the drop down, or call us at 800-826-6342